As the Telecommunications industry matures and high-speed Internet becomes cheaper and more accessible, an increasing number of NFPs are taking advantage of VoIP enabled Phone Systems with more features.
Also known as IP telephony, this service allows small and medium-sized organisations, like many not-for-profit organisations, to benefit enormously from added freedom, flexibility and the possibility of reduced call costs. You don’t have to be a large company to benefit from VoIP Phone Systems.
VoIP Phone Systems allow the integration of software programs, such as e-mail, e-fax, and remote conferencing over the internet via the telephone. There are a lot of advantages to using this service.
Beyond options like voicemail, call waiting, toll free numbers, call forwarding and remote operation, there’s even more to VoIP that can benefit your organisation.
Nine good reasons why your organisation should use VoIP Phone Systems
All of the features listed below make VoIP Technology a popular choice, especially for those working in a busy not-for-profit environment.
- Door phone buzzer integration
A great way to upgrade your building’s security system, this feature allows you to check who is visiting and unlock the door via your phone.
- Find me call routing
If you have employees working on the go, this feature can redirect their calls to your mobile before the call goes into voicemail. It is an extension of your Phone System, and the person calling in does not even realise they are calling a mobile.
- Voicemail to email transcription
This feature is great for managing voicemails in an organised manner. Voicemails get transcribed to text and sent to a preferred email address. The recipient can then go through the information at their own pace.
- Music on hold
Is your organisation taking a lot of calls? If so, the music on hold feature can be great value. When you have your customers wait, you can choose the music they listen to, instead of elevator music.
- Call reports
This feature provides valuable data insights that can help you correctly direct your NFP’s time and energy. Information like rate centers, call duration, originator, destination and cost can give you an overview of your organisation’s call history.
- Call screening
An often overlooked VoIP Phone System feature, call screening allows you to see who is calling you and choose whether to take the call, redirect or disconnect it.
- Coaching tools
This feature includes wonderful tools you can use for training purposes. These allow you to listen to employees’ phone calls to customers or partners, and provide advice and tips without the third party noticing.
- Auto attendant
This is a rare feature, available for premium VoIP Phone Systems. Similar to having a digital receptionist, the feature allows callers to interact with a set of options which ultimately redirect them to the most appropriate person to handle their enquiry.
- Do not disturb
If your organisation has frequent meetings, conferences or several networking events, your employees will appreciate the advantages of this feature. It allows them to temporarily stop incoming calls or redirect them to another destination.
Options for NFPs
If you want to re-evaluate your current Phone Technology, CR can help explain the different types of technology available to your organisation, and the features and benefits to enhance your experience.
Talk to us to see the range of options available for your not-for-profit organisation. Please enter your details below and a CR representative will be in contact shortly.