VoIP Features Your NFP Will Love

VoIP Features Your NFP Will Love

03/08/2016
VoIP Features Your NFP Will Love

As the Telecommunications industry matures and high-speed Internet becomes cheaper and more accessible, an increasing number of NFPs are taking advantage of VoIP enabled Phone Systems with more features.

Find out how this technology can help your organisation do more:

You don’t have to be a large company to benefit from VoIP Phone Systems.

Also known as IP telephony, the service allows small and medium-sized organisations, like many not-for-profit organisations, to benefit enormously from added freedom, flexibility and the possibility of reduced call costs.

There are a few very good reasons to start using VoIP Phone Systems in your NFP:

Increased flexibility and mobility

VoIP enabled Phone Systems allow the integration of software programs, such as e-mail, e-fax, and remote conferencing over the internet via the telephone.

Special features that can help your NFP

All of these features make VoIP Technology a popular choice, especially for those working in a busy not-for-profit environment.

There are a lot of advantages to using this service, however you may be overlooking some of the most valuable features.

Beyond options like voicemail, call waiting, toll free numbers, call forwarding and remote operation, you may find a host of other features that can help your NFP:

1. Door phone buzzer integration

A great way to upgrade your building’s security system, this feature allows you to check who is visiting and unlock the door via your phone.

2. Find me call routing

If you have employees working on the go, this feature can redirect their calls to your mobile before the call goes into voicemail. It is an extension of your Phone System, and the person calling in does not even realise they are calling a mobile.

3. Voicemail to email transcription

This feature is great for managing voicemails in an organised manner. Voicemails get transcribed to text and sent to a preferred email address. The recipient can then go through the information at their own pace.

4. Music on hold

Is your organisation taking a lot of calls? If so, the music on hold feature can be great value. When you have your customers wait, you can choose the music they listen to, instead of elevator music.

5. Call reports

This feature provides valuable data insights that can help you correctly direct your NFP’s time and energy. Information like rate centers, call duration, originator, destination and cost can give you an overview of your organisation’s call history.

6. Call screening

An often overlooked VoIP Phone System feature, call screening allows you to see who is calling you and choose whether to take the call, redirect or disconnect it.

7. Coaching tools

This feature includes wonderful tools you can use for training purposes. These allow you to listen to employees’ phone calls to customers or partners, and provide advice and tips without the third party noticing.

8. Auto attendant

This is a rare feature, available for premium VoIP Phone Systems. Similar to having a digital receptionist, the feature allows callers to interact with a set of options which ultimately redirect them to the most appropriate person to handle their enquiry.

9. Do not disturb

If your organisation has frequent meetings, conferences or several networking events, your employees will appreciate the advantages of this feature. It allows them to temporarily stop incoming calls or redirect them to another destination.

Options for NFPs

If you want to re-evaluate your current Phone Technology, CR can help explain the different types of technology available to your organisation, and the features and benefits to enhance your experience.

Talk to us to see the range of options available to your not-for-profit organisation.

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